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Template based sites are a great and inexpensive way to get
started quickly. The main layout elements are already in place
and ready to go. It also provides you with a professionally
designed website at a fraction of the cost. Below are some
common questions and myths about template based websites.
Be
concise and to the point in your emails.
Try to avoid long sentences. Make the email personal
by addressing the recipient by name.
Think
about it for a second and use a meaningful subject.
Not only does a good subject clue the reader in on
the priority of the email, it also allows for easy retrieval
later on. Do NOT use a blank subject.
Do
not write in CAPITALS - also called SHOUTING!
Too many people leave the CAPS lock on while they
type emails. Nothing distracts from the content and tone of
the message email more than upper case.
Answer
all questions, and pre-empt further questions
Try to answer the questions posed. Even if you don't
have an answer yet, say that you will get back on that particular
point. Do not leave it in mid air.
Use
proper spelling, grammar & punctuation
Yes, spell checks help. But, they sometimes miss the
obvious. So, read your email carefully before you send it.
This can prevent misunderstandings and embarrassment.
Answer
swiftly
In the early days of email, it was fine to respond
in 2-3 business days. This has changed, however. Too often
people use email instead of the telephone. This puts all of
us in an awkward position. The way to deal with this is to
respond to the email as soon as you get it. If you cannot
answer immediately, respond with "I will get back to
you in x days". Be finite with the expectation setting
and follow through.
Do
not attach unnecessary files
Especially large files such as images or videos. These
large files consume precious resources on your side as well
as on the recipient's environment. Send web site URL's instead,
if possible.
Don't
leave out the message thread
Common mistake that people make. If you leave out
the previous message/s, you make it very hard to follow the
thread of conversation. Many people erroneously think that
they are saving space and resources by not including the message
thread.
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