| So, with
more and more Americans using email as their primary communication
method, are you doing all you can to maintain an acceptable
email etiquette within your agency and when corresponding
with your customers?
And you know this - emails have a way of getting misread,
misunderstood and filed away incorrectly.
Here are a few 'best practices'
that you might help manage your email clutter and improve
your email communication.
TO, CC & BCC?
To: primary recipient. It is this person's
responsibility to respond, since you addressed them directly.
Cc: this should be used as a carbon copy.
Don't expect people you sent a copy to, to automatically
respond. They are going to understand that they were copied
only as an 'fyi'. If you want someone to take it upon themselves
to respond or comment, put them in the 'to:' line.
Bcc (blind carbon copy): people in this list
get your email, but should be able to tell that you did not
want anyone else to know that you were sending them a copy
(hence the 'blind' copy)
Subjects
and message threads.
Use clear,concise and revenant subjects (relevant to the
content of the email). If the content gets somehow altered
during the course of an email discussion, prefix or suffix
the change in subject - but keep it relevant.
A word on message threads - follow them. When people are
responding and an email discussion is in full swing, don't
start a new email and a new and separate thread about the
same topic/discussion. This causes confusion all around.
Also, if you are bringing someone new into the discussion
thread, take a moment to sum up where you are. Don't expect
the new participant to read through the entire thread, and
even if they did, they will probably have a different take
than you on the state of the discussion.
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