Help Desk Services

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What is a help desk?


Tekcetera defines help desk as a service that solves problems. Our help desk is staffed with Level II and III technicians that can answer simple questions or complex configuration issues. We offer our help desk to all business and we bill in fifteen minute increments with no base charge. A simple question about your email client for example could take fifteen minutes to talk through. In this case you are only billed for the fifteen minutes, nothing more.



Of the thousands of tickets we work every month, we have a rolling 100% customer satisfaction rating.


Our 100% satisfaction rating is a perfect example of our commitment to each end user and client. As a point of reference, average rating for customer satisfaction in the IT industry customer satisfaction is 92%.


Tekcetera offices, staff, and Network Operations Center (NOC) are proudly based in the United States.



Interested in learning more?


Contact us today to setup an account and let us start solving your problems.



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Trusted Partners

Contact Tekcetera


Direct: (714) 922-4349

Toll Free: (888) 782-2600





Orange County Office

4695 MacArthur Court

11th Floor

Newport Beach, CA 92660


Inland Empire Office

41715 Enterprise Circle North
Suite 101

Temecula, CA 92590


North East Office

100 Pearl Street,

14th Floor

Hartford, CT 06103


Get in Touch

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Access the Help Desk

If you are a current client and wish to open

a help desk ticket, please visit:



To learn more about Tekcetera, please select

our brochure below to download:


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